Frequently Asked Questions

General Questions:

What makes Uncommonly Gorgeous different from other skincare brands?
We’re all about powerful, organic ingredients that nurture your skin and help you feel beautiful inside and out. Our products are designed to elevate your skincare routine while keeping it simple, effective, and indulgent.

Are all of your products organic?
Yes! We believe in the power of nature. Our products are made with certified organic ingredients whenever possible, ensuring you get the purest skincare experience.

What are the main benefits of using organic skincare?
Organic skincare helps nourish your skin without the use of harsh chemicals, parabens, or synthetic fragrances. You’ll enjoy glowing, healthy skin, while also caring for the planet.

How do I know your products are safe?
All our products are rigorously tested and formulated with high-quality, organic ingredients. We prioritize transparency and safety in every step of the process.

Do your products contain any artificial fragrances or colors?
No, we never use artificial fragrances or colors. All scents come naturally from the ingredients themselves, like essential oils, making our products both effective and aromatic in a clean way.

Are your products cruelty-free?
Absolutely! We never test on animals. All of our products are cruelty-free because we believe in beauty without harm.

Do your products contain gluten or soy?
We are committed to creating products that are free from common allergens like gluten and soy. Please check the ingredients list for specific products if you have sensitivities.

Can I use your products if I have sensitive skin?
Yes, many of our customers with sensitive skin love our products. However, we always recommend doing a patch test first to ensure there’s no irritation.

Are your products vegan?
Yes, most of our products are 100% vegan. We believe in natural beauty that doesn’t require animal products.

How do I know which product is right for my skin type?
We’ve created detailed product descriptions and guides to help you find the perfect match for your unique skin needs. Still unsure? Feel free to reach out to us for personalized recommendations.

Product-Related Questions:

How long will it take to see results with your products?
Results vary depending on skin type and the product. Most customers see noticeable improvements in hydration, texture, and overall glow within a few weeks of consistent use.

Can I use your products alongside other skincare brands?
Absolutely! Our products are designed to complement your existing skincare routine. Just be sure to patch test when combining with new products.

Are your products safe to use while pregnant?
We recommend consulting with your healthcare provider before using any skincare product during pregnancy, just to be sure it aligns with your needs.

Do you offer any products for acne or problematic skin?
We are in the process of formulating several products that are designed to treat and prevent acne without irritating the skin.

How do I store your products?
We recommend storing your products in a cool, dry place, away from direct sunlight, to preserve their efficacy and shelf life.

Can I use your products if I have rosacea or eczema?
Many customers with these skin conditions find our products soothing. However, we always suggest consulting with a dermatologist first if you’re unsure.

Are your products fragrance-free?
Our products don’t contain synthetic fragrances. Any scent you smell comes naturally from the essential oils used in the formulas.

What are carrier oils and why are they important?
Carrier oils help deliver active ingredients deep into your skin, allowing them to absorb better. They are a key part of our natural formulations, and each oil is chosen for its unique skin benefits.

Returns & Refunds

What is your return policy?
We want you to love your Uncommonly Gorgeous products. If you are not completely satisfied with your purchase, we offer a 14-day return policy for unopened and unused items. Please ensure the product is in its original condition for a full refund. For hygiene reasons, we cannot accept returns on opened or used products. Please refer to our full return policy for more details.

Do you offer shipping refunds?
Unfortunately, we do not offer shipping refunds on orders that qualify for free shipping.

Who is responsible for return shipping costs?
Return shipping is the responsibility of the customer. We recommend using a trackable shipping service to ensure your return reaches us safely. Please note, we are not responsible for lost or damaged return shipments.

Please review our Returns Policy for further questions.

Subscribe and Save FAQs:

What is Subscribe and Save?
Subscribe and Save is our easy subscription service that allows you to receive your favorite Uncommonly Gorgeous products on a recurring basis at a discounted price. You can customize how often you want your products delivered—no more worrying about running out of your skin essentials!

How do I sign up for Subscribe and Save?
Simply choose the product you love, select the Subscribe and Save option on the product page, and choose your preferred delivery frequency (monthly, every two months, etc.). Then, proceed to checkout, and you’re all set to start enjoying your subscription!

How much will I save with Subscribe and Save?
As a thank you for your loyalty, we offer 15% off every subscription order. All you need to do is select the “Subscribe and Save” option at checkout. A promo code is not needed and you’ll enjoy this special discount on every recurring delivery. It’s our way of saying thank you for being part of the Uncommonly Gorgeous family!

Can I modify the frequency of my Subscribe and Save order?
Yes, you can! Need your skincare bestie sooner than later? Simply log in to your account and adjust the frequency to fit your lifestyle. You can switch it up anytime, and we’ll ensure your glow doesn’t stop.

Can I cancel my Subscribe and Save subscription?
Absolutely! You’re in control. You can cancel your subscription anytime through your account settings or by contacting our team. No questions asked, we want you to have a seamless, stress-free experience.

Can I add multiple products to my Subscribe and Save subscription?
Yes, you can! Add your favorite products to your subscription plan and enjoy them all at a discounted rate. Just select the Subscribe and Save option for each product, and you’ll get your radiant skincare on a regular schedule.

Ordering & Shipping Questions:

How do I place an order?
Simply browse our website, choose the products you want, and add them to your cart. Follow the checkout process, and you’ll be on your way to glowing skin!

Do you offer international shipping?
Yes! We offer international shipping to most countries. Confirm at checkout to see if we ship to your location.

How long will it take for my order to arrive?
Orders typically ship within 2-3 business days, and shipping times depend on your location. You’ll receive a tracking number so you can monitor your order.

Can I change or cancel my order after it’s placed?
We aim to process orders quickly, but if you need to make a change or cancel, please reach out immediately, and we’ll do our best to accommodate you. Unfortunately, we will not be able to cancel or make changes if your order has already shipped.